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FAQ’s

What times and days can I make a booking for?

-We are open every day of the week for party entertainment in our venue. The parties run for 2 hours and you can choose the time that suits you best, depending on availability. During weekends we offer parties either morning or afternoon so that we have a chance to clean up and reset between both sessions.

What is the best age group for your parties? 

-We recommend anywhere between 2 and 12.

Can adults stay and watch the entertainment in the party venue?

-Having a secret little fairyland room means children fit in perfectly but unfortunately it doesn’t allow for a large adult audience. We suggest a maximum of 5 adults in the room at any time and ask that they please remain quiet (not talking amongst each other) so as to not distract the children or performers.

Your adults guests are very welcome to sit back and relax in the front of our premises in Fairy & the Frog. Please check out the ‘Hosting Parents’ page on this website for more details.

What time should we arrive?

-Please arrive 5-15 minutes prior to your party booking time. Please do not arrive earlier than that as we will be cleaning and reorganizing the space after the last party unless you have other arrangements made with Catherine to set up something special earlier.

What’s included in the party package?

-Children will expect to have their imaginations ignited in our impressive Fairyland Enchanted Wood party venue! With dazzling storytelling, themed games both unique and traditional, birthday gift, special keepsake prizes for everyone, face painting, dancing, amazing music, magic, bubbles and more!  Please read more on our ‘What’s Included’ page.

What is the quality of your food and ingredients? When do children eat and do I have to choose a menu?

- We have a selection of great party food menus to choose from. All meals will be freshly prepared on the same day of your party, within our commercial kitchen. You also can choose to skip food all together if you wish. Children will have their lunch in the final 40 minutes of the party duration whilst they have their face painted and/or have a balloon twisted for them.

What’s the minimum and maximum number of children for a party? Does it make a difference with the cost?

-We don’t have a minimum number of children but we have a maximum number of approximately 30 children in the Enchanted Wood party room. If you have a last minute party and a small number of children attending, please discuss with us and we may be able to give a special last minute rate.

What is your experience working with children?

-Catherine Ross is managing director of Finding Fairyland and has successfully operated this business since 2000 in Sydney, Melbourne, Gold Coast and Brisbane. Catherine has organized thousands of children’s events for private and corporate clients.

Catherine and her team have hosted children’s parties for celebrity families including Jimmy Barnes, Collette Dinnigan and John Symond along with major corporate giants such as JP Morgan, Merlin Entertainments, McDonalds, Football NSW, Schroders, NAB, Luna Park and many more. Major events have included Sydney Roosters NRL games, Arsenal FC, NRL nation, Club Christmas parties entertaining up to 2000 people, Concord Carnival, Ferragosto Festival, Fisher’s Ghost and many more.

Catherine studied for her Bachelor of Early Childhood Education at Macquarie University over 4 years in the year 2000 whilst establishing Finding Fairyland. Catherine will only hire quality performers who are of the same education background and experience working with children. All performers have their WWC and are police checked.

Does the birthday child receive anything special to take home?

-The birthday child is the absolute centre of attention (if they are happy to be of course). We will be making sure they have the spotlight on them the entire time through the entertainment and they will be awarded a very special birthday gift from a magical land during the party!

Is parking and finding your venue easy to do?

-We are in a very prominent position on Mortlake St in Concord. You won’t miss our colourful signage when driving past! Being close to a residential area, there is plenty of free street parking in all directions. Please see our contact page for a map showing exactly where we are.

Is there are bathroom?

Yes, there is a private bathroom to use at the back of our Party Venue room during the entertainment for both children and adults.

How do I check availability and make a booking?

-Please text 0411143841 (for a fast reply) or phone Finding Fairyland on 1300 992 456 for assistance.

How do I pay and when do I need to pay by?

-You can pay us by direct deposit, credit card (Mastercard or Visa) in store or cash. 50% deposit is required to secure your booking with the balance being paid a week before your party date once you have your final RSVP’s. You are welcome to pay the full amount upon booking if easier.

Am I able to come and see your party venue before booking?

-You are more than welcome to view the party room strictly by appointment with Catherine after making your initial party enquiry with us. We will organise a day and time to see the room 15 minutes before a party is due to start, so that you can see it all set up nicely.

Can I bring my own birthday cake, lollybags, balloons and/or props for the cake table?

-Absolutely. We have our own special packages for decorating a themed cake table so please ask us if you need assistance. If you would like to bring your own table cloth, some props for the cake table and anything else you wanted to add please let us know when booking- this is generally not a problem. You are welcome to bring a birthday cake, balloons, lollybags and any other take home treat for the guests- we just don’t allow any food to be brought in to eat on the premises other than the birthday cake.

How do I receive the party invitations to send to my guests?

-Please provide us with your email address and we will send you a personalised invitation as soon as your deposit has been made.

Can I take photos or film the party entertainment?

-No video is permitted at any time in the Party Venue (only within Fairy & the Frog where we will sing Happy Birthday).

You are more than welcome to take photos throughout the Party Venue and Fairy & the Frog.

What happens in school holidays for kids? Any programs?

-We have a range of exciting holiday workshops for children to sign up for at Finding Fairyland. These include our very own: Fairy School, Mermaid School, Disney Princess Dance Class, Forest Craft Class, Enchanted Story Writing Class, Fairyland Cooking Class, Princess High Tea and more! To keep up to date, Like us on Facebook, and check in on our School Holidays page for regular updates and bookings.

Do you offer entertainers for parties at our home or functions elsewhere?

-This is how we started for the first 17 years in business. We have excellent experience with mobile party performers. Please see ‘Mobile Parties’ on this website for all the information.