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FAQ’s

What times and days can I make a booking for?

-We are open every day of the week for party entertainment in our venue. The parties run for 2 hours and you can choose the time that suits you best, depending on availability. During weekends we offer parties either morning or afternoon (10am-12pm or 2pm-4pm)

What is the best age group for your parties? 

-We welcome all ages of both boys and girls!

Can adults stay and watch the entertainment in the party venue?

-Having a secret little fairyland room means children fit in perfectly but unfortunately it doesn’t allow for a large adult audience. We suggest a maximum of 5 adults in the room at any time and ask that they please remain quiet (not talking amongst each other) so as to not distract the children or performers. Your adults guests are very welcome to sit back and relax in the front of our premises in Fairy & the Frog. Please check out the ‘Hosting Parents’ page on this website for more details.

What time should we arrive?

-Please arrive 5-15 minutes prior to your party booking time as we will be starting sharply on the hour. Please do not arrive earlier than that as we will be cleaning and reorganizing the space after the last party.

What’s included in the party package?

-Children will expect to have their imaginations ignited in our impressive Fairyland Enchanted Wood party venue! With dazzling storytelling, themed games both unique and traditional, special keepsake prizes for everyone, face painting, dancing, balloon twisting, magic, bubbles and more!  Please read more on our ‘What’s Included’ page.

What is the quality of your food and ingredients? When do children eat and do I have to choose a menu?

- We have a selection of great party food menus to choose from. All meals will be freshly prepared on the same day of your party, within our commercial kitchen. You also can choose to skip food all together if you wish. Children will have their lunch in the final 40 minutes of the party duration whilst they have their face painted and/or have a balloon twisted for them.

What’s the minimum and maximum number of children for a party? Does it make a difference with the cost?

-We don’t have a minimum number of children but we have a maximum number of 20 (25 absolute max). We recommend having 8-15 children for a party. There is no difference in price in how many children you have.

What is your experience working with children?

-Catherine Ross is managing director of Finding Fairyland and has successfully operated this business since 2000 in Sydney, Melbourne, Gold Coast and Brisbane. Catherine has organized thousands of children’s events for private and corporate clients.

Catherine and her team have hosted children’s parties for celebrity families including Jimmy Barnes, Collette Dinnigan and John Symond along with major corporate giants such as JP Morgan, Merlin Entertainments, McDonalds, Football NSW, Schroders, NAB, Luna Park and many more. Major events have included Sydney Roosters NRL games, NRL nation, Club Christmas parties entertaining up to 2000 people, Concord Carnival, Ferragosto, Fisher’s Ghost and more.

 

Catherine studied for her Bachelor of Early Childhood Education at Macquarie University over 4 years in the year 2000 whilst creating Finding Fairyland. Catherine will only hire quality performers who are of the same education background and experience working with children. All performers have WWC and are police checked.

Does the birthday child receive anything special to take home?

-The birthday child is the absolute centre of attention (if they are happy to be of course). We will be making sure they have the spotlight on them the entire time through the entertainment and they will be awarded a very special birthday gift from a magical land during the party!

 Is parking and finding your venue easy to do?

-We are in a very prominent position on Mortlake St in Concord. You won’t miss our colourful signage when driving past! Being close to a residential area, there is plenty of free street parking in all directions. Please see our contact page for a map showing exactly where we are.

Is there are bathroom?

Yes, there is a private bathroom to use at the back of our Party Venue room during the entertainment.

How do I check availability and make a booking?

-Please text 0411143841 or phone Finding Fairyland on 1300 992 456 for assistance.

How do I pay and when do I need to pay by?

-You can pay us by direct deposit, credit card (Mastercard or Visa) or cash. 50% deposit is required to secure your booking with the balance being paid a week before your party date once you have your final RSVP’s. You are welcome to pay the full amount upon booking if easier.

Am I able to come and see your party venue before booking?

-The best plan is to visit our Facebook page or in the gallery section on this website where we have numerous photos of the party room in action! We are not open through the week- we only open our doors for party bookings and High Tea.

Can I bring my own birthday cake and/or lollybags?

-Of course you can.  Give it to us on arrival so we can keep it in our kitchen till it’s time to bring out at the end. In terms of serving the cake- please bring along disposable plates, disposable forks or spoons (some parents like to get themed serving plates that suits their child’s party). We will take the cake into our kitchen after singing Happy Birthday and then have it cut up and handed around to all the children to eat.

Can I bring my own food and set it up on a table? Such as a Candy Buffet or Finger Food?

-I’m afraid we aren’t able to allow any food brought onto our premises as we are a commercial kitchen. You are able to bring in pre-wrapped lollybags and the birthday cake only.

How do I receive the party invitations to send to my guests?

-Please provide us with your email address and we will send you a personalised invitation as soon as your deposit has been made.

Can I take photos or film the party entertainment?

-No video is permitted at any time in the Party Venue (only within Fairy and the Frog where we will sing Happy Birthday).

You are more than welcome to take photos throughout the Party Venue and Fairy and the Frog.

 What happens in school holidays for kids? Any programs?

-We have a range of exciting holiday workshops for children to sign up for at Finding Fairyland. These include our very own: Fairy School, Mermaid School, Disney Princess Dance Class, Forest Craft Class, Enchanted Story Writing Class, Fairyland Cooking Class, Princess High Tea and more! To keep up to date, Like us on Facebook, and check in on our School Holidays page for regular updates and bookings.

Do you offer entertainers for parties at our home or functions elsewhere?

-This is how we started for the first 17 years in business. We have excellent experience with mobile party performers.