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FAQ’s

What times and days can I make a party booking for?

-We are available for bookings for parties on Saturday and Sundays at 11am, 2:30pm and 5:30pm.

We offer Disco & Karaoke party bookings every night at 5:30pm or 6pm.

What is the best age group for your entertainment and is it suitable for both girls and boys? 

-Our party entertainment is aimed at 2-9 year olds for our day parties and 5-15 year olds for our evening parties.

Our parties are very often a mix of girls and boys, so we have created a perfect party plan over these many years which cater to all and ensure every  little party guest has a fun and exciting experience. 

Can adults stay and watch the entertainment in the party room?

-It is extremely important to us that we maintain the perfect working environment for hosting the children. We completely understand that parents enjoy watching their children have fun (and may also want to be part of the fun themselves) and we are very happy for small groups of adults to move in and out of the party room to observe the entertainment at any time. Our priority is that the children are not distracted by adults in the background so they have the best experience possible. 

We have a lovely space in the front of our venue specifically set up for our adult guests who spend most of their time there getting a chance to relax, unwind and catch up with friends and family.

Our Disco & Karaoke Night Parties are generally drop off parties with just a small number of parents that may stay. We use the entire venue for the children in our evening party entertainment program. 

What time should we arrive?

-Please arrive 5-15 minutes prior to your party booking time. Please do not arrive earlier than that as we will be cleaning and reorganising the space after the last party- unless you have other arrangements made with Catherine to set up something special earlier.

What’s included in the party entertainment package?

-Children will expect to have their imaginations ignited in our magical party venue! With dazzling storytelling, themed games both unique and traditional, keepsake birthday gift, special keepsake prizes for everyone, face painting, puppet show, dancing, amazing music, magic, bubbles and more!

Our Disco & Karaoke parties are high energy and non stop action so that the children are entertained the entire time. Please note that the music and entertainment can be quite loud at this party and may not be suitable for those who are very sensitive to loud noises. For detailed information on each of our packages, please email catherine@findingfairyland.com.au for details, pricing and availability.

What is the quality of your food and ingredients? Where do children eat?

-We have a selection of great party food menus to choose from for both children and adults which can be found on this website along with pricing. All meals will be freshly prepared on the same day of your party, within our commercial kitchen by Chef Guillaume. We can cater to special dietary needs. We only use the best ingredients and produce. Children’s party lunch is served in our magical party room while the children have their face painting and before we have birthday cake. They will enjoy their lunch seated at a beautiful children’s table with luxury Tiffany chairs. In our Disco parties we serve the children’s food and drinks on a buffet where they will be able to help themselves throughout the duration.

Can I bring my own food for the adults and/or children? 

-We are a registered food business and don’t allow any food or drinks to be brought into our premises. We supply all food and drinks. All children and adults who attend must be catered for.

If you have any take home treats for the cake table you would like to bring this is not a problem. 

What’s the minimum and maximum number of children for a party? Does it make a difference with the cost?

-We don’t have a minimum number of children but we have a maximum number of approximately 45 children in the party room. We charge a flat rate for our venue package regardless of the number of children you have attending. 

What is your experience working with children?

-Catherine is managing director of Finding Fairyland and Fairy and the Frog and has successfully operated this business since 2000 in Sydney, Melbourne, Gold Coast, Canberra and Brisbane. Catherine has organized thousands of children’s events for private and corporate clients and has performed in over 6000 events herself.

Catherine and her team have hosted children’s parties for celebrity families including Jimmy Barnes, Collette Dinnigan and John Symond along with major corporate giants such as JP Morgan, Merlin Entertainments, McDonalds, Football NSW, Schroders, NAB, Luna Park and many more. Major events have included Sydney Roosters NRL games, Arsenal FC, NRL nation, Club Christmas parties performing for up to 2000 people, Concord Carnival, Ferragosto Festival, Fisher’s Ghost and many more.

Catherine studied for her Bachelor of Early Childhood Education at Macquarie University whilst establishing Finding Fairyland. 

Is parking and finding your venue easy to do?

-We are in a very prominent position on Mortlake St in Concord. You won’t miss our colourful signage when driving past! Being close to a residential area, there is plenty of free street parking in all directions. Please see our contact page for a map showing exactly where we are.

Is there are bathroom?

Yes, there is a bathroom at the back of our party room for both children and adults.

How do I check availability and make a booking?

-Please email us at catherine@findingfairyland.com.au or fill out the Quote Form/Contact on this website for all enquiries. We initially email you all pricing, availability and details and if you are happy to proceed you can then fill out the online booking form. 

How do I pay and when do I need to pay by?

-There is a $400 deposit to be paid upon booking and the balance needs to be transferred to our account on the Monday before your party. We don’t accept card payments for the party balance- only bank transfer. 

Am I able to come and see the venue?

-We no longer book appointments to view the venue and instead we have put 100’s of photos and videos of the entire space up on our websites, Facebook and Instagram pages. Instagram is definitely up to date with our most recent photos and reels. During the week the venue is not set up and not suitable to be shown. On weekends we are hosting back to back private parties which need our complete focus and attention.

Can I bring my own birthday cake, lollybags, balloons and/or props for the cake table?

-Absolutely. If you would like to bring your own table cloth, some props for the cake table and anything else you wanted to add, please let us know when booking. We already have the cake table decorated and set up beautifully so there really isn’t any need for you to bring in much more than your birthday cake and lolly bags.

How do I receive the party invitations to send to my guests?

-Once you fill in the ‘booking form’ on our website we will email you with the confirmation details with include your invoice with deposit details along with a party invite which you can print out for your guests.

Can I take photos or film the party entertainment?

-No video inside the party room during the performance and entertainment please (only during dancing and pass the parcel) but throughout the rest of the venue is fine at any time. You can take photos throughout our whole venue at any time.

Can the balloon arch colours be changed for our party?

-We make and install a new balloon arch every 3 weeks as we use premium balloons which can last months. There is a day of work involved in building and installing such a large balloon arch so unfortunately we are unable to create a new one for individual parties. The balloon arch is normally in a rainbow design so that there are colours to suit everyone and also blend in with the colourful surroundings of our venue.